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FAQs (Frequently Asked Questions)

Welcome to our FAQs page

Please find below a list of questions that should help with any queries you may have.  If you are unable to find what you are looking for then simply fill in our contact form or send us an email on [email protected]

Absolutely, we ship world wide using a tracked & signed service. The service we provide is based on your country’s shipping rules, but we always use the best services available to ensure you receive your items.

Should we receive a complaint, we will deal with them in a professional helpful manner and ensure that the same complaint will never be made twice as we look to provide the best service and produce products that our customers will be very satisfied with. To make a complaint, simply fill in the contact form on the contact us page, and will we try our best to respond in a timely manner and conjure up the best possible solution for you the customer.

If you are unhappy with your purchase then please request a refund and your reasons why via the contact us page. Within the package you received, you will find a prepaid return label. We pay for the return postage so it is a hassle free smooth experience!

Not at all, feel free to browse our web page and purchase items without creating an account, however creating an account will keep you up to date on our latest offers on our luxury products.

Gift vouchers are looking to be introduced soon.  By creating an account you will be kept up to date on our latest offers and news.

Absolutely, with a secure website you can browse happily and risk free. For further information please visit our privacy policy on our terms and conditions page.